As you’ve probably noticed, I’ve been pretty bad about posting… But in my defense, I haven’t had an internet connection at my new home for over a month. Sure, I had access at work, or through my cellphone, but …. well… whatever.
The saga of trying to get internet service has been going on for about 3 weeks now. First, I called Comcast to try and install cable internet…. they made an appointment, but I never heard anything from them… so I called the customer support line… and sure enough… they don’t service my new-ish building. Sure, they could have called and told me… but why do that, when they know I’ll call sooner-or-later when I don’t have internet service… grr.
So, I went to AT&T… for DSL service. They set up an appointment for a technician to come out and install it…. but I never hear from them… I call, and apparently the technician came to the door of my condo complex, but because you need a key to get in, he just left. No call… Furiously, I made an appointment for another technician to come out later in the week…
The technician calls me at work the day of the appointment, and tells me that everything is good, he’s going to connect everything that needs to be connected, and I should be good to go when I get home from work.. Well… as you can probably guess, I wasn’t good to go when I got home… Another call to customer service, and they schedule a tech to come out for TODAY..
Tech calls, says he’s at the door… I go down, and follow him around… To the utility room where the phone lines are… then to my condo… then back down to the utility room… then back to my apartment… lather, rinse and repeat. The tech tells me that there is no signal coming into my condo, and that the likely cause is a telephone line being cut.. Nothing he can do until the property management office is open on Monday… damn… foiled again. The tech leaves.
About 4 hours later, the tech calls me and says that while he was working on another job in the same building, he found out that the phone lines coming into the building were all mis-labeled… So was it ok for him to come check my line? Heck Yeah I say… 30 minutes later, he shows up to my door, hooks something up to my phone jack, and disappears back to the utility room… 5 minutes later, he’s back at my door, saying.. “They had your condo marked as 405 instead of 305″…
A few minutes later, I’m surfing the net and sending emails… YAY!
I have to thank Reggie the phone tech for going the extra mile for me… I’m sure if it was any other tech, they would have left it for another tech to figure out, and it would have been another week of no internet service…
